Archive for January, 2010
An online tool for rating the difficulty of government forms
1 Comment Published by tobias.escher January 13th, 2010 in *OIINEWS, code, e-government, NAOToday we launch a new online toolkit that allows rating the difficulty of paper, online and phone-based forms (you can find infos on the launch event here). It is intended for government departments but most of the categories apply to non-government forms as well. The toolkit is based on a guide that a team led [...]
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